Phone Interpretation


When no interpreter is onsite.

  • For those situations like ER visits, where no interpreter is onsite, phone interpretation can be used to get the basic information from the non-English speaker, while waiting for an onsite interpreter to arrive.

  • Phone interpretation can also be used for those short sessions where the topic to be discussed is very simple and straight-forward.

It is important to note that phone interpretation is impersonal, and shouldn’t be used as the main solution in settings where patients/customers need to express themselves, to trust and feel a level of connection and care from the provider.

For example, an airport wouldn’t need onsite interpretation because a traveler who loses luggage just needs to find it. Not much connections or level of trust is needed between the customer/traveler and provider/airport. Phone interpretation is ideal for these types of transactions also because the sessions are brief and straightforward.

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