When no interpreter is onsite.
For those situations like ER visits, where no interpreter is onsite, phone interpretation can be used to get the basic information from the non-English speaker, while waiting for an onsite interpreter to arrive.
Phone interpretation can also be used for those short sessions where the topic to be discussed is very simple and straight-forward.
It is important to note that phone interpretation is impersonal, and shouldn’t be used as the main solution in settings where patients/customers need to express themselves, to trust and feel a level of connection and care from the provider.
For example, an airport wouldn’t need onsite interpretation because a traveler who loses luggage just needs to find it. Not much connections or level of trust is needed between the customer/traveler and provider/airport. Phone interpretation is ideal for these types of transactions also because the sessions are brief and straightforward.
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